Operational Coordinator - PT Araz Tours and Travel

PT Araz Tours and Travel is seeking a dynamic and detail-oriented Operational Coordinator to join our team in Tanah Bumbu, Kalimantan Selatan. In this role, you will play a pivotal part in ensuring seamless travel operations, coordinating logistics, and delivering exceptional travel experiences to our clients. With a focus on efficiency and customer satisfaction, you will be responsible for managing schedules, tracking expenses, and maintaining accurate records. This is an exciting opportunity to be part of a growing company and to contribute to our mission of providing top-notch travel services.

As an Operational Coordinator at PT Araz Tours and Travel, you will work closely with our team to ensure that all travel arrangements are executed flawlessly. You will be the backbone of our operations, handling day-to-day tasks that keep our business running smoothly. Using tools like Microsoft Office Suite and Google Workspace, you will manage and analyze data to make informed decisions. This role requires someone with a strong attention to detail and the ability to work well under pressure. If you are passionate about travel and have a knack for organization, we invite you to join us and help us create unforgettable travel experiences.

📋 Tanggung Jawab Pekerjaan

• Coordinate and manage travel itineraries, ensuring all arrangements are made in accordance with client requirements.
• Oversee the booking and scheduling of transportation, accommodations, and activities for clients.
• Maintain accurate records of all travel-related expenses and ensure compliance with company policies.
• Assist in the planning and execution of group tours, including managing group logistics and communications.
• Provide exceptional customer service by addressing client inquiries and resolving any issues promptly.
• Collaborate with the sales and marketing teams to ensure that travel packages meet client expectations.
• Monitor and report on key performance indicators (KPIs) related to travel operations.
• Stay updated with industry trends and best practices to continuously improve operational efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
• Minimum of 3 years of experience in travel operations, coordination, or a similar role.
• Proficient in using Microsoft Office Suite and Google Workspace.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Excellent communication and interpersonal skills to work effectively with clients and team members.
• Familiarity with travel industry software and tools, such as Amadeus, Sabre, or similar systems.
• Ability to work well under pressure and in a fast-paced environment.
• Knowledge of local regulations and customs in Tanah Bumbu, Kalimantan Selatan.

🛠️ Keahlian

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