Customer Service Team Leader - Bali (Canggu/Ubud/Denpasar)

Join Mitracomm Ekasarana as a Customer Service Team Leader in the vibrant heart of Bali! This is your opportunity to lead a dynamic team in delivering exceptional service to clients while fostering a culture of excellence and collaboration. Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll be at the center of action, ensuring every interaction leaves a lasting positive impression.

As a Customer Service Team Leader at Mitracomm Ekasarana, you’ll manage a team of dedicated professionals, guiding them to achieve outstanding customer satisfaction. Your daily tasks will include setting service standards, training staff, and implementing strategies to enhance client experiences. With a focus on communication, problem-solving, and team leadership, you’ll play a crucial role in shaping the company’s reputation for superior service.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of 5-10 Customer Service Representatives, ensuring they meet and exceed performance targets.
• Develop and implement training programs to enhance customer service skills and knowledge.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Coordinate with other departments to ensure seamless service delivery and resolve customer issues efficiently.
• Set and track service level agreements (SLAs) to ensure high-quality service standards are maintained.
• Use CRM tools like Salesforce or HubSpot to manage customer interactions and track service performance.
• Participate in quality assurance activities to ensure consistent service delivery across the team.
• Lead by example, demonstrating exceptional customer service and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum of 3 years of experience in customer service leadership roles, preferably in the hospitality or tourism industry.
• Proven track record of managing and mentoring customer service teams.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and team members.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Knowledge of customer service best practices and industry standards.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluent in English, with excellent verbal and written communication skills.

🛠️ Keahlian

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