Customer Service Associate - Banking & Financial Solutions

Join Land Bank of the Philippines as a Customer Service Associate in the vibrant heart of Canggu, Bali! As the face of our banking operations, you will play a pivotal role in delivering exceptional service to our diverse clientele. This position offers a unique opportunity to work in a dynamic and fast-paced environment while contributing to the growth and success of a leading financial institution. With a competitive salary and a range of benefits, this role is perfect for those looking to build a rewarding career in the banking and financial services industry.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing financial solutions. You will work closely with our team to ensure that our customers receive the highest level of service and support. This position requires a proactive and customer-focused approach, as well as a strong understanding of banking products and services.

If you are passionate about customer service and have a desire to make a difference in the lives of our customers, then we want to hear from you. Join us in Canggu, Bali and be part of a team that is dedicated to excellence and innovation in the banking industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about banking products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Assist customers with account opening, closures, and maintenance.
• Provide financial solutions and advice to customers based on their needs and goals.
• Maintain accurate and up-to-date customer records using our in-house CRM system.
• Collaborate with the sales and marketing teams to promote our banking products and services.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in customer service or a related role in the banking and financial services industry.
• Strong understanding of banking products and services, including loans, deposits, and investment options.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Proficient in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Must be fluent in English and have a good understanding of Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait